Group Classes

All classes run during term time only.

To secure your place, classes are payable in advance, booked in blocks. In the event of a late cancellation (within 2 working days of the start of a block of classes) or in the event of a ‘no show’, you will be charged at the full applicable rate for the block.

Any classes missed in a block cannot be refunded separately. If you are unable to make a class, please give me at least 24 hours’ notice and I will do my best to find an alternative, make-up class for you within the same block of classes. This is subject to availability and cannot be guaranteed.

All make-up classes must be within the same block and cannot be rolled over. If you cancel a class within 24 hours, unfortunately I will not be able to offer you a make-up class.

In the event that I am unable to teach a class due to illness or any other unforseen event, the money for that class will be fully refunded.

If you are coming to a block of classes for the first time, I will ask you to complete an Enrolment Form, which should be emailed back to me at least 2 days before your first class. The information on this form makes sure that I’m aware of any injuries or other limitations so that I can ensure that you are working safely in the class.

I offer a trial class for £10 so that you can try my class before commiting to an entire block. If you decide to sign up for the rest of the block and then decide that you are unhappy with the classes, please email me within 14 days of the first class (ie first class attended after the trial class) at pilateswithclaireh@gmail.com and I will refund you for the remaining classes in the block.

Private 1:1 Sessions

Private 1:1 sessions and private 1:2 sessions are payable in advance, booked individually. If you are unable to make a private session, please give me at least 24 hours’ notice and I will do my best to find an alternative time to make up the session. If you cancel a private session within 24 hours, unfortunately I will not be able to offer you a make-up class.

Complaints

I’m commited to providing a high quality service. If you have any complaints, please email me at pilateswithclaireh@gmail.com.