Privacy Policy & Data Usage Policy

I respect your privacy. Any personal details that I request will be securely stored and I will never sell your data. I only share your data with trusted services that help me to run my business, like Booking Hawk (my booking and scheduling platform).

I will only use your personal details in order to contact you with information on classes and other Pilates-related activites. You may withdraw this 'consent to be contacted’ at any time by emailing me at pilateswithclaireh@gmail.com.

Before your first class, you will need to complete and return a Client Enrolment Form, which I will email to you, at least 2 days before your first class. Unfortunately, I cannot allow you to participate in the class unless I have received your completed form in good time. This form includes information about your health which is categorised by the ICO as ‘special category data’. I process special category data (ie information about your health) in order to understand your needs/goals so that I can provide you with a better service (ie to make sure you are exercising safely in my classes).

If you use my booking system (Booking Hawk) to pay for classes, you will need to give your name, phone number and email address in order to make a booking. If you prefer to pay by bank transfer, I will still require your name, phone number and email address so that I can book you in from my end via the booking system (Booking Hawk) in order to schedule bookings and manage my diary within Booking Hawk. By making a bank transfer to pay for classes, you are consenting to me using your name, phone number and email address to book you in via Booking Hawk which will then email you an automated booking confirmation.

You may request details of personal information which Pilates with Claire H hold about you under the Data Protection Act 1998. If you would like a copy of your information, please email me at pilateswithclaireh@gmail.com. If you believe that any of your information is incorrect or incomplete, please email me as soon as possible so that I can make the necessary corrections.

Data protecton complaints procedure: If you wish to raise a concern about my handling of your personal information, please email me with your complaint at pilateswithclaireh@gmail.com and I will respond within 30 days. You also have the right to lodge a complaint with the Information Commisioner’s Office about how I manage your data.