Group Classes

All classes run during term time only.

To secure your place, classes are payable in advance, booked in blocks. In the event of a late cancellation (within 2 working days of the start of a block of classes) or in the event of a ‘no show’, you will be charged at the full applicable rate for the block.

Any classes missed in a block cannot be refunded separately. If you are unable to make a class, please give me at least 24 hours’ notice and I will do my best to find an alternative, make-up class for you within the same block of classes. This is subject to availability and cannot be guaranteed.

All make-up classes must be within the same block and cannot be rolled over. If you cancel a class within 24 hours, unfortunately I will not be able to offer you a make-up class.

In the event that I am unable to teach a class due to illness or any other unforseen event, the money for that class will be fully refunded.

If you are coming to a block of classes for the first time, I will ask you to complete an Enrolment Form, which should be emailed back to me at least 2 days before your first class. The information on this form makes sure that I’m aware of any injuries or other limitations so that I can ensure that you are working safely in the class.

I offer a trial class for £10 so that you can try my class before commiting to an entire block. If you decide to sign up for the rest of the block and then decide that you are unhappy with the classes, please email me within 14 days of the first class (ie first class attended after the trial class) at pilateswithclaireh@gmail.comand I will refund you for the remaining classes in the block.

Private 1:1 Sessions

Private 1:1 sessions and private 1:2 sessions are payable in advance, booked individually. If you are unable to make a private session, please give me at least 24 hours’ notice and I will do my best to find an alternative time to make up the session. If you cancel a private session within 24 hours, unfortunately I will not be able to offer you a make-up class.

Complaints

I’m commited to providing a high quality service. If you have any complaints, please email me at pilateswithclaireh@gmail.com.

I respect your privacy. Any personal details that I request will be securely stored and I will never sell your data. I only share your data with trusted services that help me to run my business, like Booking Hawk (my booking and scheduling platform).

I will only use your personal details in order to contact you with information on classes and other Pilates-related activites. You may withdraw this 'consent to be contacted’ at any time by emailing me at pilateswithclaireh@gmail.com.

Before your first class, you will need to complete and return a Client Enrolment Form, which I will email to you, at least 2 days before your first class. Unfortunately, I cannot allow you to participate in the class unless I have received your completed form in good time. This form includes information about your health which is categorised by the ICO as ‘special category data’. I process special category data (ie information about your health) in order to understand your needs/goals so that I can provide you with a better service (ie to make sure you are exercising safely in my classes).

If you use my booking system (Booking Hawk) to pay for classes, you will need to give your name, phone number and email address in order to make a booking. If you prefer to pay by bank transfer, I will still require your name, phone number and email address so that I can book you in from my end via the booking system (Booking Hawk) in order to schedule bookings and manage my diary within Booking Hawk. By making a bank transfer to pay for classes, you are consenting to me using your name, phone number and email address to book you in via Booking Hawk which will then email you an automated booking confirmation.

You may request details of personal information which Pilates with Claire H hold about you under the Data Protection Act 1998. If you would like a copy of your information, please email me at pilateswithclaireh@gmail.com. If you believe that any of your information is incorrect or incomplete, please email me as soon as possible so that I can make the necessary corrections.

Data protecton complaints procedure: If you wish to raise a concern about my handling of your personal information, please email me with your complaint at pilateswithclaireh@gmail.com and I will respond within 30 days. You also have the right to lodge a complaint with the Information Commisioner’s Office about how I manage your data.

Click here to download a copy of Pilates with Claire H’s safeguarding policy.